Egoprise focuses on the development of end-user oriented eGovernment services. Considering this philosophy, the project in a first step identified and selected those processes between public authorities and SMEs, having a high need for optimisation for business end user. For this purpose, BSR wide interviews with SMEs, public authorities, relevant umbrella organisations as well as eGovernment experts were carried out. On top of this, a desk research identified most cost-intensive information obligations for SMEs in all BSR Countries & Belarus. Based on the recommendations, egoprise finally selected specific processes / process chains for an in-depth workflow analysis to prepare optimization of the services and workflows for later implementation:
DE, LV: business registration,
EE, DK: building permit,
FI: business premises register,
EE, FI, LV, DE: employment of foreign labour.
Selecting similar processes in different countries provided the opportunity for cross-country comparisons, -learning and -conclusion drawing. Thanks to a detailed process modelling, specific organisational design potentials for optimizing processes via e-services and workflow reorganizations were identified.
All results are summed up in BSR-wide guidelines, available for download in this section of the project homepage. For optimized transnational procedures egoprise developed action plans for multilateral business registration and foreign labour employment. The plans describe future scenarios for ideal multilateral processes and provide country wise step-by-step recommendation packages for technical, organisational and legal changes to set up the ideal cross-border processes. The plans were developed in close cooperation with responsible authorities in the BSR countries, who will also be main responsible for the national dissemination of the plans to relevant decision makers and politicians.
As follow-up of the analyses, the implementation of different E-services and connected to this, changes in workflows of pilot authorities started. Some highlights are:
FI: Business premises register eService in Kahava, Virtual service center for foreign labour employment and digital greenhouse in Seinäjoki Region,
DK: Portal for business region Århus, providing a.o. digital welcome packages for better foreign labour employment and integration, Restructured building permit process in Syddjurs, Digital greenhouses in Syddjurs, Norddjurs and Favrskov,
DE: Application wizard for business registration, SME service portal a.o. with employment foreign labour roadmap & online public procurement platform,
EE: Virtual service point for employment of foreign labour, Application wizard for building permit, Digital greenhouse for SMEs in Narva
LV: Interactive foreigner employment service center, Digital greenhouse of the Latvian Chamber of Commerce.
This section of the egoprise hompage provides a comprehensive overview of all project achievements. To enhance the quality of the outputs egoprise has unlocked additional 875.000€ complementary funding. The handbook: Transnational Aspects of End-user Oriented E-services in the BSR, available in book stores, contains a compilation of selected outputs of the project.