Guideline for Reorganising Processes in Public Administrations towards more business-oriented eGovernment in BSR countries

The implementation of e-government solutions for SMEs in the Baltic Sea Region involves a series of public services and local government departments. As a transformation programme, it implies changes in structures, processes, work practices and corporate cultures. The analysis of administrative processes and process chains is useful in order to acquire an in depth knowledge of the way in which public administrations offer their services, to identify possible factors that reduce the efficiency and quality of the services provided and to find potential opportunities to improve these processes. Additionally the knowledge of working processes and process models supports the implementation of process oriented organizational structures and the standardisation of processes. This is especially relevant in the context of Egoprise project which aims at the optimization of process chains between public administrations and SMEs. One part of the project deals with the identification and modelling of process chains between business and government and the identification of potentials for the optimization of these process chains.

The general objective of this project part was to provide a formal description, a model that strives to be complete, consistent and verifiable, of the processes and procedures used by the public administration for the provision of services with the purpose of identifying criteria that limit the efficiency and quality of the services and the service provision to SMEs. Thereby it was suggested concentrating not only on the processes within the public administration or within the enterprises but also on the interfaces between the administration and the enterprises. Based on the analysis of modelled processes potentials for the optimization of these process chains were identified.

This report contains the summary of the results of the process modelling phase of the project. It includes:

·         A description of the project approach

·         A short step-by-step description of the different results of the working phases,

·         Short process profiles, process models and process description for analysed processes in Denmark, Estonia, Finland, Germany, and Latvia, and

·         For each project country concrete recommendations for optimization of analysed processes.    

The final report can be downloaded here!